Buy Netgear in Australia from an authorised Netgear reseller. Netgear's own warranty terms say it "only warrants registered products that have been purchased from an authorized reseller", and that products sold by websites or dealers who are not authorised "do not carry a warranty from NETGEAR". ARC IP Networks is an authorised Netgear reseller and supplies genuine Netgear from Australian stock with a GST tax invoice, which is your proof of purchase for the manufacturer's warranty.
Quick pick: home or small office → GS108AU or GS308EP-100AUS (8 PoE+ ports); cameras and access points → GS316EPP-100AUS (231W PoE); AV over IP → GSM4230P-100AJS; 5G on the move → MH7150-100APS. Register your product with Netgear after purchase (within 90 days for business products).
Buying Netgear in Australia: what to check
| Check | Why it matters (per Netgear) | At ARC IP Networks |
|---|---|---|
| Authorised reseller | Netgear's warranty only applies to products bought from an authorised Netgear reseller | We are an authorised Netgear reseller |
| Proof of purchase | You must show proof of purchase from an authorised reseller to claim | GST tax invoice on every order |
| Original packaging and serial number | Netgear warrants products in their original packaging; a removed or altered serial voids the warranty | Genuine Netgear, supplied as Netgear packs it |
| Product registration | Netgear only warrants registered products | We show you where to register |
| Region of purchase | For home networking products, warranty length is set by the region of original purchase | Bought in Australia, from Australian stock |
Paraphrased from Netgear's Enterprise and Home Networking limited warranty pages for Australia.
Netgear warranty in Australia: the three business warranty types
Netgear's Enterprise Limited Warranty sets out three warranty types for its business products:
| Warranty type | Duration (Netgear's wording) | Product category |
|---|---|---|
| 3 Year | 3 years from date of purchase | Essentials range of switches and access points |
| Limited Lifetime | 5 years from Last Sale Date | All enterprise products excluding the Essentials range and fully managed switches |
| Lifetime | For as long as the original purchaser owns the product | Fully managed switches |
Source: Netgear Enterprise Limited Warranty (Australia). Netgear says to check the product page for which category and warranty type applies; each ARC IP Networks product page shows the warranty Netgear gives for that model.
Netgear's home networking (consumer) products have a separate Home Networking Limited Warranty. Netgear states that "standard warranty length for new products is set by the region of original purchase, not the region of use", so a Netgear product bought here, from Australian stock, carries the Australian terms.
Why an authorised Netgear reseller matters
Netgear is direct about this in its warranty terms for Australia:
“Unfortunately, there are some websites and dealers who claim to be authorized NETGEAR resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from NETGEAR.”
Netgear goes on to say that buying from an unauthorised website or dealer is a risk "because these products may be counterfeit, used, defective, or may not be designed for use in your country", and asks buyers to "only purchase NETGEAR products from an authorized reseller". Its Reseller Policy adds that authorised resellers must sell products in their original packaging, must not alter serial numbers or labels, and must not change or misrepresent the manufacturer's warranty.
For an office, school or AV venue, that matters more than the up-front price. A switch with no Netgear warranty means a failed core switch is your problem alone, and a fully managed switch with Netgear's lifetime warranty is a very different asset from one with no Netgear warranty at all.
Register your Netgear product (it is a warranty condition)
Both of Netgear's warranties say "You must register your product for it to be covered by this warranty." For business products, Netgear asks you to register within 90 days of purchase, on its MyNETGEAR portal, the Insight cloud portal or the NETGEAR Insight app. Home networking products register on MyNETGEAR.
Keep the ARC IP Networks tax invoice with the serial number. Netgear's warranty is valid for the original purchaser only, is not transferable, and Netgear says to "retain your proof of purchase to establish the start and end dates of the warranty".
How a Netgear warranty claim works
Per Netgear's warranty terms, the product must be registered and within its warranty period. You then:
- Obtain an RMA number from Netgear support (business products: log a case online or call your local Netgear enterprise support team).
- Return the failed product, at your shipping cost, to the address Netgear technical support provides.
- Provide proof of the original date of purchase.
Netgear then replaces the product with the same or a functionally equivalent product, and returns the replacement at Netgear's cost. A replacement is warranted for the remainder of the original warranty period or 30 days, whichever is longer.
For Netgear business hardware bought after 13 April 2026, Netgear lists Fast RMA as the included service for the Essentials and limited lifetime categories, and Advance Ground replacement for the first 3 years on lifetime managed switches. Sprint, Overdrive and Fast Lane service packs can be bought to upgrade RMA service; Netgear notes that advance and next-business-day RMA are not available in every country. For home networking products, Netgear lists its Australian warranty support line as 1300 361 254.
Not sure which applies to your product? Call ARC IP Networks with your invoice number and we will help you work out the warranty type and the steps.
Your rights under the Australian Consumer Law
Netgear's Home Networking warranty includes the Australian Consumer Law statement in full:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Netgear states that its warranty "is in addition to any statutory rights in Australia". The Enterprise warranty says the same in general terms: nothing in it excludes or limits statutory rights or non-excludable statutory warranties.
Why buy Netgear from ARC IP Networks
- Authorised Netgear reseller: genuine Netgear with the manufacturer's warranty, exactly as Netgear writes it. We do not add or change warranty terms.
- Australian stock shipped Australia-wide, from small unmanaged switches to M4250 AV Line and M4350 switches, Wi-Fi 7 access points, SFP modules and Insight licences.
- GST tax invoice on every order, which doubles as your proof of purchase for Netgear.
- Every product page is built from Netgear's own specifications and shows the warranty Netgear gives for that model.
- Pre-sales help for installers, integrators, schools and IT providers, with trade and project pricing.
See the whole range on our Netgear Australia hub. Setting up from scratch? Our home network setup guide starts at the NBN box.
Which Netgear range for which Australian buyer?
ARC IP Networks suggestions, with a guide for each range.
| You are | Start with | Read |
|---|---|---|
| Home or home office on the NBN | GS108AU, MS105-100AUS (2.5G) | Netgear unmanaged and Plus switches |
| Small business adding cameras or Wi-Fi | GS308EP-100AUS, GS316EPP-100AUS | Netgear PoE switches compared |
| IT manager choosing a switch line | GS524-300AUS, GSM4352-100AJS | Netgear switch buying guide |
| AV integrator (Dante, NDI, AVB) | GSM4230P-100AJS, GSM4248PX-100AJS | Netgear M4250 AV Line guide |
| Fibre and 10G uplinks | AXM761-10000S | Netgear SFP and SFP+ guide |
| MSP or multi-site business | Insight-manageable hardware and NPR licences | Netgear Insight explained |
| Mobile or site office | MH7150-100APS | Netgear Wi-Fi 7 and mobile hotspots |
Popular Netgear products from Australian stock
Live Australian pricing (inc. GST) is on each product page, with the warranty Netgear gives for each model.
GS108AU: unmanaged, plug-and-play, metal desktop or wall-mount case
GS308EP-100AUS: 8 PoE+ ports, 62W budget, Easy Smart management
GS316EPP-100AUS: 15 PoE+ ports, 231W budget, 1 SFP
MS105-100AUS: five 2.5G ports, unmanaged, fanless
GS524-300AUS: unmanaged, fanless metal, desk, wall or rack
GSM4230P-100AJS: 24 PoE+ ports, 300W, Dante and NDI profiles
GSM4248PX-100AJS: 40 PoE+ ports, 960W, 8 x 10G SFP+
MH7150-100APS: 5G, Wi-Fi 7, eSIM, up to 32 devices
Common questions
Straight answers from the ARC IP Networks team. Last reviewed October 2026.
From an authorised Netgear reseller. ARC IP Networks is an authorised Netgear reseller and supplies genuine Netgear from Australian stock with a GST tax invoice, shipped Australia-wide. Order at arcip.com.au, call 1300 100 440 or email info@arcip.com.au.
Yes. ARC IP Networks is an authorised Netgear reseller, so Netgear products bought from us carry the full manufacturer's warranty under Netgear's terms.
Netgear's warranty terms say its warranty only applies to products purchased from an authorised Netgear reseller, and that products sold by websites or dealers who are not authorised do not carry a warranty from Netgear.
Yes. Netgear says you must register your product for it to be covered. Business products should be registered within 90 days of purchase on MyNETGEAR, the Insight cloud portal or the Insight app.
Netgear lists three types for business products: 3 years for the Essentials range, limited lifetime (5 years from Last Sale Date) for most enterprise products, and lifetime for fully managed switches while the original purchaser owns them. Each product page shows the warranty for that model.
For home networking products, Netgear states that the standard warranty length is set by the region of original purchase, not the region of use. Buying from an authorised Australian reseller keeps you on the Australian terms.
A registered product within its warranty period, an RMA number from Netgear support, and proof of the original purchase date. Your ARC IP Networks tax invoice is that proof.
Yes. ARC IP Networks offers trade and project pricing for installers, integrators, schools and IT providers. Call 1300 100 440 or email info@arcip.com.au for a quote.
Buying Netgear for a project?
Send us your list. ARC IP Networks supplies genuine Netgear from Australian stock with the manufacturer's warranty, a GST tax invoice and trade pricing for installers and integrators. Call 1300 100 440 or email info@arcip.com.au.