Terms & Conditions of Purchase and Website Usage
Introduction
We ask that you carefully review the terms and conditions governing purchases and the use of arcip.com.au. Should you be unable to locate specific information, or if you require assistance, please reach out to our Customer Service team via email at info@arcip.com.au or call us directly to speak with a representative.
Website Ownership
This online platform is owned and operated by ARC HOST PTY LTD (ABN: 11 664 411 689), trading as ARC IP Networks. By accessing or utilizing this website, you acknowledge that you have read, understood, and consented to these Terms of Use. If you do not accept these terms, you must refrain from using this site.
TERMS OF USE
Governing Law
ARC IP Networks manages this website from its Australian offices. These Terms of Use are subject to the laws of the State of Victoria. Both you and ARC IP Networks submit to the non-exclusive jurisdiction of the Victorian courts. Users accessing this site from outside this region are solely responsible for adhering to their local laws.
Updates to Terms
We reserve the right to amend these Terms of Use by publishing updated terms on this website.
Changes will not apply retrospectively to orders already accepted. Where required by law, we will provide reasonable notice of material changes. Continued use of the site after changes are published constitutes acceptance of the updated terms. We recommend reviewing this page periodically.
Intellectual Property and Content
All material on this site is protected by Australian copyright laws and international treaties. Unless expressly stated, all rights (including copyright) to the "Contents"—which includes text, code, graphics, logos, audio, video, and software—are owned or controlled by ARC IP Networks and its affiliates or licensors. "ARC IP Networks" is a registered trademark of ARC HOST PTY LTD.
Permitted Use (Personal & Non-Commercial)
You are granted limited permission to copy, display, download, and print parts of this site strictly for:
- Placing an order with ARC IP Networks.
- Using the site as a shopping resource for telecommunications and IT goods.
You may not modify the site content, and you must retain all proprietary and copyright notices. Commercial use of any site materials is strictly prohibited without prior written consent.
Prohibited Actions
Without express written permission from ARC IP Networks or the relevant rights holder, you are forbidden from reproducing, framing, downloading, storing, adapting, or creating derivative works from any content on this site. Use of any trademarks displayed here is prohibited without specific authorization. Breaching these terms results in the automatic revocation of your permission to use the site materials.
Account Security
You are responsible for maintaining the confidentiality of your login credentials. You accept liability for any unauthorized use of your username or password and agree to indemnify ARC IP Networks regarding any activity on your account. We reserve the right to cancel or suspend accounts where reasonably required to protect our systems, users, or to comply with legal obligations.
Privacy and Security
We adhere to the ARC IP Privacy & Security policy. Your personal details will not be disclosed to external organizations unless required to fulfill your order.
User Feedback and Submissions
By submitting ideas, words, images, or information to ARC IP Networks, you grant us a non-exclusive, royalty-free licence to use submitted content for legitimate business and promotional purposes.
General Prohibitions
You must not transmit or upload any material that:
- Infringes on the intellectual property or privacy rights of others.
- Is illegal, abusive, defamatory, obscene, threatening, or likely to incite hatred.
- Encourages criminal behavior or civil liability.
- Disrupts other users or the functionality of the site (e.g., transmitting viruses).
- Violates applicable industry codes or standards.
Indemnity
You agree to indemnify and hold ARC IP Networks harmless against any loss, liability, claim, expense, or damage (direct or indirect) arising from your use of the site, your violation of these terms, or your infringement of third-party rights.
PURCHASING IT & TELECOMMUNICATIONS PRODUCTS
Order Placement
Placing an order via this site constitutes an offer by you to purchase products at the specified price (including delivery). By ordering, you agree to pay for and accept the goods unless you cancel within a reasonable timeframe and receive written confirmation of cancellation from us before dispatch.
Pricing and Availability
Prices may be updated at any time. While we strive for accuracy, ARC IP Networks reserves the right to reject offers due to pricing errors, product description errors, or stock unavailability. We may request further verification before accepting an order. We currently accept orders only from mainland Australia and Tasmania, and our delivery/return policies apply within these boundaries. We reserve the right to limit sales quantities for resellers and distributors.
Payment
Orders require payment of the product price plus stated delivery fees.
- Security: Your data is protected using Secure Sockets Layer (SSL) encryption.
- Methods: We accept Credit Cards, Direct Deposit, PayPal, and in-store payments.
- Conditions: Cash on Delivery (COD) is not accepted. Payment must be cleared before dispatch, unless you hold an approved credit account.
Delivery and Collection
Orders are subject to acceptance. Price adjustments may occur only prior to order acceptance. Once an order is accepted and payment is processed, prices will not change.
- Procedure: We deliver to the address specified in your order within the agreed timeframe, subject to availability.
- Age Requirements: For age-restricted items, you must be over 18. If the recipient cannot prove their age, delivery may be refused.
- Failed Delivery: If no authorized person is available to receive the order, redelivery fees may apply.
Title and Risk
Ownership of goods remains with ARC IP Networks until full payment is received. Risk of loss passes to you upon delivery.
Returns
All returns are handled in accordance with the ARC IP Networks Returns Policy, which is incorporated into these terms.
Product Specifications
- Storage: Usable capacity on devices may be lower than stated due to system partitions and software.
- Accuracy: Images are for illustration only; actual products may differ. We rely on manufacturers for specifications and recommend you verify details with the manufacturer before purchase.
- Inclusions: Recovery media may not be included with some products.
LIABILITY AND DISCLAIMERS
Liability Disclaimer
To the extent permitted by law, ARC IP Networks excludes liability for indirect or consequential loss arising from use of the site or supplied products.
Nothing in this clause limits or excludes rights that cannot be excluded under the Australian Consumer Law.
Warranty Disclaimer
This site is provided “as is”. Information accuracy is not guaranteed. All implied warranties are excluded to the extent permitted by law.
Limitation of Liability
Our liability is limited, at our discretion, to:
- For Services/Info: Resupply of the service or paying the cost of resupply.
- For Goods: Repair, replacement, supply of equivalent goods, or paying the cost of doing so.
- Refund: The amount paid by you.
Consumer Rights
These terms do not exclude rights you hold under the Australian Consumer Law.
Termination
We may terminate your ability to purchase from the site at any time. Licenses granted by you and our liability limitations survive termination.
Fair Trading & Consumer Guarantees
We are committed to complying with Fair Trading Laws. Our goods come with non-excludable guarantees under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure and compensation for reasonably foreseeable loss. You are entitled to repair or replacement for failures that are not major.
Data and Third-Party Links
Data is provided "as is" for personal use only; we accept no liability for errors or delays. This site may contain third-party links or ads. We do not endorse these and are not responsible for their content or accuracy. Accessing them is at your own risk.
Copyright Statement
Site information is for personal reference. Reproduction without written consent is prohibited. Visitors use site information at their own risk.
PAYMENT SURCHARGES
The following surcharges apply to specific payment methods:
- Fixed domestic fee: 0.30
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Variable domestic fee: 1.7%
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Fixed international fee: 0.30
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Variable international fee: 3.50%
Contact Details