WHAT WE COLLECT

We collect information from you when you register on our site, place an order for IT or telecommunications products, subscribe to our newsletter, respond to a survey or fill out a form. We may collect the following information:

• Name and contact details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Purchase history and product preferences
• Technical requirements for IT and telecommunications solutions
• Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with better IT and telecommunications services, and in particular for the following reasons:

Primary Uses:

• Internal record keeping
• Transaction processing for IT and telecommunications products
• Order fulfillment and delivery coordination
• Customer support and technical assistance

Secondary Uses:

• We may use the information to improve our IT and telecommunications products and services
• We may periodically send promotional emails about new technology products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes or for sending special offers related to IT and telecommunications solutions
• We may contact you by email, phone, fax or mail
• We may use the information to customise the website according to your technology interests and requirements

Opt-Out Options:

If at any time you would like to cease from receiving future emails, simply send an email to info@arcip.com.au stating that you do not wish to receive further communications.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Security Measures Include:

• Password protected directories and databases to safeguard your information
• Regular PCI Scanning by a 3rd party to actively protect our servers from hackers and other vulnerabilities
• Secure server technology for all transactions
• Encrypted data transmission via Secure Socket Layer (SSL) technology
• Restricted access protocols - information is only accessible by those authorized with special access rights to such systems, who are required to keep the information confidential

All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookie Usage:

• Traffic analysis cookies to identify which pages are being used
• Performance monitoring to help us analyse data about web page traffic and improve our website
• Customization cookies to tailor the site to customer needs and technology preferences
• Statistical analysis purposes only - data is removed from the system after analysis

Overall, cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie Control:

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website's features.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest, including manufacturer websites, technology resources, and partner sites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Direct Marketing Control:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@arcip.com.au

Information Sharing Policy:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in:

• Operating our website
• Conducting our business
• Servicing you and fulfilling IT product orders
• Providing technical support

All such parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party vendors, including Google, show our ads on sites across the Internet. We use cookies to serve ads based on a user's prior visits to our website.

Access to Your Information:

You may request details of personal information which we hold about you under the Commonwealth Privacy Act 1988. A small administrative fee may be payable. If you would like a copy of the information held on you please write to info@arcip.com.au.

Correction of Information:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

AUSTRALIAN PRIVACY COMPLIANCE

ARC IP is committed to compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Our privacy practices are designed to meet the requirements of Australian privacy legislation.

Your Rights Include:

• Access to your personal information
• Correction of inaccurate information
• Complaint resolution procedures
• Consent withdrawal options
• Data portability where applicable

ONLINE PRIVACY POLICY SCOPE

This online privacy policy applies only to information collected through our website (arcip.com.au) and does not apply to information collected offline through other business channels.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at arcip.com.au.

YOUR CONSENT

By using our website, you consent to our privacy policy and the collection and use of information as outlined in this document.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 15 January 2026

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below:

ARC IP Networks- IT & Telecommunications Solutions

• Website: arcip.com.au
• Email: info@arcip.com.au
• Business: ARC IP Networks
• ABN: 11 664 411 689
• Phone: 1300 100 440

For privacy-related inquiries, technical support, or questions about our IT and telecommunications products, our customer service team is available to assist you.

DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely destroy or anonymize it.

INTERNATIONAL TRANSFERS

As an Australian-based company, we primarily store and process data within Australia. Any international transfers of personal information will be conducted in accordance with Australian privacy laws and appropriate safeguards.

This privacy policy ensures your personal information is protected while you shop for IT and telecommunications products with ARC IP.