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Frequently Asked Questions

Here are some common questions about ARC IP.

ARC IP Networks offers IP cameras & surveillance systems, network equipment, comprehensive security solutions, and Jovision products.

Yes, ARC IP Networks operates as a complete e-commerce platform for security cameras, networking products, POS and VOIP equipment, and cable products, making it easy to browse and purchase equipment online.

ARC IP Networks operates during the following business hours:


Monday to Friday: 9:00am – 5:00pm (AEST/AEDT)

Closed: Weekends and public holidays

You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing checkout. Orders can also be placed by phone if you require assistance. All orders are subject to acceptance and payment confirmation before dispatch. 

If your product is faulty, damaged, not of acceptable quality, or does not perform as advertised, you are entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law. 

Please refer to our Returns & Warranty Policy for full details and instructions before returning any item.

Yes. Free warehouse pickup is available from our Blackburn location. Orders must be placed in advance, and collection is available during business hours (Monday to Friday). Please allow time for picking and packing, and contact us to confirm your order is ready before arriving.

Pickup Address:

6 George Street, Blackburn VIC 3130 

If an item becomes unavailable after you place an order, we will contact you as soon as possible to discuss available options, including a replacement, backorder, or refund.

Unless clearly stated otherwise, all products sold by ARC IP Networks are brand new and supplied through authorised distributors or manufacturers.

Yes. Our website uses secure encryption and industry-standard security measures to protect your personal and payment information. Payments are processed through trusted, secure payment providers.  

Our customer support team is available to assist you during the working hours with any questions regarding orders, shipping, returns, or warranties.

📧 Email: info@arcip.com.au

📞 Phone: 1300 100 440

Yes. Once your order is placed successfully, you will receive an order confirmation email with your order details.

Delivery times vary by location and shipping method selected. Estimated delivery timeframes are provided on our Shipping & Delivery page. 

Shipping costs are calculated at checkout based on your order, delivery postcode, item size, weight, and courier availability.

Bulk, trade, or project pricing may be available for eligible customers. Please contact our sales team to discuss your requirements.

ARC IP Networks is based in Victoria, Australia, with local stock and support available for Australian customers.