Hik-Connect is Hikvision’s free app for viewing your cameras remotely from anywhere. Setting it up takes a few minutes — download the app, enable the service on your recorder, and add your device. Here is the step-by-step. (Buying a new system? ARC IP Networks is an authorised Hikvision reseller in Australia and can set it up for you.)
Step 1 — Download and register
Install Hik-Connect from the Apple App Store or Google Play, open it and register an account with your email or mobile number. Choose your region as Australia when prompted.
Step 2 — Enable Hik-Connect on your device
On your NVR or camera, open Configuration → Network → Platform Access (on a local NVR menu this may appear as Network → Hik-Connect). Enable the service and set a verification code of at least six characters. Make sure the device is connected to your router and online.
Step 3 — Add your device to the app
In Hik-Connect, tap the + button and either scan the QR code shown on your device’s menu or enter its nine-digit serial number. Enter the verification code you just set, and the device is added.
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Step 4 — View live, play back and get alerts
You can now watch live footage, scroll back through recordings, and receive motion alerts on your phone. To get notifications, make sure motion or AcuSense events are enabled — see our guide on AcuSense to cut false alerts.
Troubleshooting
- Device offline? Check the network cable and that the device has internet; confirm Hik-Connect is enabled.
- Wrong verification code? Re-enter the code exactly as set on the device.
- Time wrong on footage? Set the correct time zone (Australia) on the device.
Related Hikvision guides
- How to Set Up Hikvision Motion Detection
- Hikvision Default Password & Reset
- Best Hikvision NVR: Channels & Storage
- Best Hikvision Cameras for Home Security
- Does CCTV Work Without Internet or Wi-Fi?
- Do You Need Hik-Connect? Running Hikvision Fully Local (No Cloud)
- How to Secure Your Home While You're on Holiday (CCTV Guide)
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Frequently asked questions
Yes. Hik-Connect is Hikvision’s free app for iOS and Android, used to view your cameras live, play back recordings and receive alerts on your phone.
No. Hik-Connect uses Hikvision’s secure peer-to-peer cloud, so you do not need a static IP or complex port forwarding — your device just needs an internet connection.
In the app tap the add (+) button, then scan the QR code shown on your NVR or camera menu, or enter the device’s nine-digit serial number, and enter the verification code you set.
Usually the device has no internet, the wrong network settings, or Hik-Connect is not enabled on it. Check the cabling and that Platform Access / Hik-Connect is turned on with a verification code.
Yes. Sign in to your Hik-Connect account on multiple devices, or share the device to other Hik-Connect accounts.
Who we are
About ARC IP Networks
ARC IP Networks is an Australian supplier of security cameras and CCTV systems, based in Blackburn, Melbourne, Victoria. We work with homeowners, installers, integrators and businesses across Australia, supplying Hikvision, Ubiquiti UniFi Protect, Dahua and Jovision CCTV.
We are an authorised reseller for every brand we sell, and the national distributor of Jovision in Australia, so you get genuine Australian stock with the full manufacturer's warranty, never grey imports, at competitive prices. Our team can help you choose the right equipment, and trade customers get trade accounts and project pricing on larger jobs.
- Genuine Australian stock with the full manufacturer's warranty
- Competitive prices, price match available
- Trade accounts for installers, integrators and MSPs
- Australia-wide delivery; showroom in Blackburn, Mon–Fri 9–5 (demos by appointment)
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Tell the ARC IP Networks team what you are trying to achieve and we will recommend the right equipment and quote it as one order.