For a call centre or inbound sales team, the Yealink kit is wired UH34 headsets (dual for agents, mono for leaders) or WH63 DECT headsets for staff who move, T43U desk phones for agents, T46U with EXP43 for supervisors watching the queue, and a CP925 for the team meeting room. Spare ear cushions and a two-model standard keep 20 to 200 seats running.
ARC IP Networks is a trusted Yealink supplier in Australia: genuine Yealink stock with the full manufacturer's warranty, delivered Australia-wide at competitive prices, with local pre-sales help for businesses, installers and IT providers.
Headset first, phone second
In a contact centre the headset is the phone. Agents wear it six hours a day, so comfort, microphone quality and replaceable cushions matter more than the desk phone's screen. Yealink's wired UH series is built for this; DECT WH headsets suit supervisors and anyone who walks the floor.
Agent and supervisor kit
| Seat | Yealink products | Why |
|---|---|---|
| Agent, softphone on PC | UH34 Dual (UC) or UH34 Dual MS (Teams) | Wired, no charging, both ears, noise-cancelling mic |
| Agent, desk phone | T43U + UH34 via USB | 12 lines; the headset plugs into the phone's USB port |
| Agent, premium or noisy floor | UH37 Dual | Dual noise-cancelling microphones, leather cushions |
| Team leader, floor walker | WH63 or WH64 DECT headset | Leaves the desk mid-call to coach an agent |
| Supervisor, queue monitoring | T46U + EXP43 | Busy-lamp key per agent; barge and pickup keys |
| Training room, hot desks | UH34 Lite wired headsets | Lowest cost, foam cushions, plug and go |
| Team meeting room | CP925 | Wired conference phone with 7 microphones |
Contact-centre picks
The agent headset: dual-ear, noise-cancelling microphone, Teams button, USB-A.
The agent desk phone: 12 lines, dual USB for a headset, Gigabit pass-through, PoE.
DECT headset for team leaders who coach on the floor; convertible wearing styles.
Keeping 50 seats running
- Cushions as consumables. Order leather or foam cushions for the UH34 and leather cushions for the UH37 with the headsets, and replace on a schedule.
- Two models, not six. One wired headset and one desk phone across the floor means every seat is interchangeable.
- USB-C laptops. C/A variants of the UH34 and UH37 include a USB-C adapter; the UH34 SE is native USB-C with 3.5 mm.
- Softphone or desk phone? Softphones with a USB headset are the norm for contact-centre platforms; desk phones suit teams on a traditional PBX or where agents hot desk between PCs that are not theirs.
- Spares and swaps. Keep 5% of headsets as spares; a failed unit is swapped in seconds and claimed under warranty.
ARC IP Networks quotes contact-centre rollouts in volume with trade pricing and ships Australia-wide, including cushions and spares in the same order.
ARC IP Networks: the trusted Yealink supplier in Australia
ARC IP Networks is an Australian business communications and networking supplier based in Melbourne, Victoria, and a trusted source of genuine Yealink equipment across the Yealink range for contact centres. We supply offices, call centres, medical practices, schools, hospitality sites, installers, MSPs and IT providers Australia-wide.
- Genuine Yealink, sourced through Yealink's Australian distribution channel, never grey import or refurbished.
- Australian stock with AU power supplies and firmware ready for Australian VoIP providers, 3CX, Microsoft Teams and hosted PBX platforms.
- Full manufacturer's warranty on every Yealink product, with Australian support.
- Australia-wide delivery at competitive prices, a GST tax invoice on every order, and trade and project pricing for installers and IT providers.
Browse the Yealink range at ARC IP Networks, call 1300 100 440 or email info@arcip.com.au for help choosing.
Common questions
Straight answers from the ARC IP Networks team. Last reviewed October 2026.
A wired Yealink UH34 Dual (UC for softphones and contact-centre platforms, MS for Microsoft Teams): both ears, a noise-cancelling microphone, no battery to charge and replaceable cushions. The UH37 Dual adds dual noise-cancelling microphones and leather cushions for noisy floors.
Most contact-centre platforms run as softphones with a USB headset. Desk phones such as the Yealink T43U suit teams on a traditional PBX or hot-desking agents; the UH34 plugs into the phone's USB port.
A Yealink T46U with an EXP43 expansion module gives a busy-lamp key for every agent plus pickup and barge keys, and a WH63 or WH64 DECT headset lets the supervisor coach on the floor without hanging up.
Dual for agents who need to concentrate on the caller in a noisy room; mono for team leaders and anyone who must hear the room. Yealink marks the versions M and D.
Give each agent their own headset and replace ear cushions on a schedule; Yealink sells leather and foam cushions for the UH34 and leather cushions for the UH37 as spares. Keep about 5% of headsets as swap spares.
Yes. ARC IP Networks quotes contact-centre rollouts in volume with trade pricing, includes cushions and spares in the order and delivers Australia-wide with GST invoices.
ARC IP Networks is a trusted Yealink supplier in Australia. It stocks the Yealink range for contact centres as genuine Australian stock with the full manufacturer's warranty, delivers Australia-wide at competitive prices, issues a GST tax invoice on every order, and offers trade and project pricing to installers, MSPs and IT providers. Order online at arcip.com.au or call 1300 100 440.
Need a phone system sized for your site?
Tell us the site, the roles and your calling platform, and we will match the Yealink handsets, DECT, headsets and network gear and quote them as one order with Australia-wide delivery and trade pricing for installers.
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