Skip to Content
TP-Link ER706WP-4G Omada 4G+ Cat6 AX3000 Wi-Fi 6 Gigabit VPN Gateway with 4-Port PoE+

Price:

$ 668.48
  2. Shop
  3. TP-Link ER706WP-4G Omada 4G+ Cat6 AX3000 Wi-Fi 6 Gigabit VPN Gateway with 4-Port PoE+
TP-Link ER706W Omada AX3000 Wi-Fi 6 Gigabit VPN Router
TP-Link ER706W Omada AX3000 Wi-Fi 6 Gigabit VPN Router
$ 333.56
$ 333.56
TP-Link ER7206 Omada Gigabit VPN Gateway, SFP + 5 Gigabit Ports, USB 3.0
TP-Link ER7206 Omada Gigabit VPN Gateway, SFP + 5 Gigabit Ports, USB 3.0
$ 266.78
$ 266.78

TP-Link ER706WP-4G Omada 4G+ Cat6 AX3000 Wi-Fi 6 Gigabit VPN Gateway with 4-Port PoE+

https://arcip.com.au/web/image/product.template/8086/image_1920?unique=a46a1d6
(0 review)

The TP-Link ER706WP-4G is an all-in-one Omada gateway for small businesses, combining 4G internet, Wi-Fi 6 and PoE+ in one device. Two Nano SIM slots provide 4G+ Cat6 at up to 300 Mbps down and 50 Mbps up, with dual SIM failover for business continuity and SMS support. AX3000 dual-band Wi-Fi 6 delivers 2402 Mbps on 5 GHz and 574 Mbps on 2.4 GHz with up to 16 SSIDs. It has one Gigabit SFP WAN/LAN port, one Gigabit WAN port and four Gigabit WAN/LAN ports, and four PoE+ outputs share a 45 W budget. It supports IPsec, SSL, WireGuard, OpenVPN, L2TP, PPTP and GRE VPN, DPI, and Omada Central, hardware or software controllers.

$ 668.48 668.48 AUD $ 668.48 incl. GST

Not Available For Sale

  • Brand
  • WiFi Standard

This combination does not exist.

In stock online
LTE VPN Router TP-Link Omada
Contact Us
TP-Link
  • Stock

    Authorised Australian Reseller | Australian Stock | Genuine Local Warranty

  • Instalment
    Buy Now, Pay Later 
    Details
  • [Warranty Information] Warranty
    Manufacturer Warranty 
    Details
Estimate delivery
Shipping calculated at checkout
Estimate delivery times: 3-7 business days 
Guaranteed Safe Checkout
Guaranteed Safe Checkout
Accepted payments: Google Pay, Apple Pay, Visa, Mastercard and PayPal
SKU
 ER706WP-4G
Barcode
 8885020627428
Tags

The TP-Link ER706WP-4G is an Omada 4G+ Cat6 AX3000 Gigabit VPN gateway with 4-port PoE+. It combines two Nano SIM slots (up to 300 Mbps down, 50 Mbps up), dual-band Wi-Fi 6 (574 Mbps + 2402 Mbps), one Gigabit SFP WAN/LAN port, one Gigabit WAN port and four Gigabit WAN/LAN ports, four PoE+ outputs with a 45 W budget, a full VPN suite and Omada SDN cloud management.

ER706WP-4G overview

The ER706WP-4G is TP-Link's Omada 4G+ Cat6 AX3000 Gigabit VPN gateway with 4-port PoE+. TP-Link positions it as ideal for small business networking, combining 4G internet access, Wi-Fi 6 wireless and four Gigabit PoE+ out ports in one device, so a single unit can bring a site online, run its Wi-Fi and power cameras, phones or access points. It is the 4G and PoE version of the ER706W: both share the same AX3000 Wi-Fi 6 radios and six-port Gigabit layout with an SFP port, but the ER706WP-4G adds two Nano SIM slots, LTE antennas and PoE+ output, and drops the ER706W's USB 3.0 port.

Cellular is 4G+ Cat6 with up to 300 Mbps downlink and 50 Mbps uplink. Two Nano SIM slots give dual SIM failover; TP-Link says that in scenarios involving automatic failover, backup WAN connections and network switching, the system ensures business continuity. The EU/AU LTE band list covers 4G LTE-FDD B1/B3/B5/B7/B8/B20/B28/B32 and LTE-TDD B38/B40/B41, with 3G on B1/B3/B5/B8 and carrier aggregation. Two 4.0 dBi omnidirectional detachable LTE antennas are fitted, and SMS can be sent and received. The 4G link can be combined with wired WANs through intelligent load balancing, application optimised routing, link backup and online detection.

Wired connectivity is one Gigabit SFP WAN/LAN port, one Gigabit WAN port and four Gigabit WAN/LAN ports, and four of the RJ45 ports provide PoE+ output with a total budget of 45 W. Wi-Fi is AX3000 dual-band Wi-Fi 6 with 574 Mbps on 2.4 GHz and 2402 Mbps on 5 GHz (HE160), through three 5.5 dBi (5 GHz) and 4.5 dBi (2.4 GHz) dual-band detachable antennas, for five high-gain detachable antennas in total including the LTE pair. Wireless features include OFDMA, MU-MIMO, beamforming, airtime fairness, load balance, seamless roaming, Omada mesh with EAPs that support mesh, WPA3 and up to 16 SSIDs (eight per radio).

Performance figures include 150,000 concurrent sessions, 4,500 new sessions per second, around 940 to 949 Mbps NAT throughput on static IP, DHCP and PPPoE, and DPI throughput of 933 Mbps TCP. IPsec VPN throughput is listed at 646.5 to 670.5 Mbps depending on the cipher, GRE at 951 Mbps unencrypted, WireGuard at 335.1 Mbps, OpenVPN at 101.8 Mbps and SSL VPN at 114.6 Mbps. It supports 100 IPsec tunnels, 50 L2TP, 50 PPTP, 55 OpenVPN and 50 SSL VPN tunnels plus WireGuard, GRE in Standalone Mode and SD-WAN in Controller Mode. Security covers DPI for 2421 application types, IPv4/IPv6 and country-based ACLs, FQDN rules, URL category filtering, DNSSEC/DoH/DoT, ARP detection and flood defence.

For management it works with Omada Central (cloud-based), Omada hardware controllers and the Omada Software Controller, and TP-Link notes the cloud-based controller offers an Essentials version of cloud services for free; zero-touch provisioning requires an Omada controller. Standalone management uses the web interface, the Omada app or the CLI. The gateway measures 226 x 131 x 35 mm excluding antennas, has a net weight of 1.11 kg, is powered by a 53.5 V DC / 1.31 A adapter, has 4 kV surge protection and mounts on a desktop, wall or rack (rackmount kit not provided). Maximum consumption is 64 W with PoE at maximum and 18 W without PoE (EU figures), and it operates from 0 to 40 °C.

Key features

Dual-SIM 4G+ Cat6

Two Nano SIM slots, up to 300 Mbps down and 50 Mbps up, with SIM failover.

AX3000 Wi-Fi 6

2402 Mbps on 5 GHz plus 574 Mbps on 2.4 GHz with HE160 and up to 16 SSIDs.

Four PoE+ outputs

Power cameras, phones or access points from a shared 45 W budget.

Six Gigabit ports

1 x SFP WAN/LAN, 1 x WAN and 4 x WAN/LAN for wired WAN and LAN.

4G and wired WAN together

Load balancing, application optimised routing and failover across links.

Full VPN suite

IPsec, SSL, WireGuard, OpenVPN, L2TP, PPTP and GRE, with SD-WAN in Controller Mode.

DPI and web security

Application control for 2421 app types, URL category filtering and DNSSEC/DoH/DoT.

Omada SDN cloud access

Omada Central, hardware or software controllers and the Omada app.

ER706WP-4G specifications

At a glance

4G+ Cat6 300 Mbps
2 x Nano SIM
AX3000 Wi-Fi 6
1 x Gigabit SFP
5 x Gigabit RJ45
4 x PoE+, 45 W
150,000 sessions
Omada SDN
ER706WP-4G full specifications
4G
Network TypeLTE Band of EU:; 4G LTE-FDD: B1/B3/B5/B7/B8/B20/B28/B32 (2100/1800/850/2600/ 900/800/700/1450 MHz); 4G LTE-TDD: B38/B40/B41 (2600/2300/2500 MHz); 3G DC-HSDPA/HSPA+/HSDPA/HSUPA/WCDMA: B1/B3/B5/B8 (2100/1800/850/900 MHz) Carrier Aggregation of EU:; B1+B1/B3/B5/B7/B8/B20/B28/B38/B40/B41; B3+B3/B5/B7/B8/B20/B28/B38/B40/B41; B5+B5/B7/B38/B40/B41; B7+B7/B8/B20/B28/B32; B8+B32/B38/B40/B41; B20+B32/B38/B40; B28+B32/B38/B40/B41; B38+B38; B40+B40; B41+B41
SIM Type2× Nano SIM slots (4G+ Cat6)
FrequencyDownlink: 300 Mbps; Uplink: 50 Mbps
Security
DPIDeep Packet Inspection Support 2421 type Applications
Access ControlSource/Destination IP Based ACL; Stateful ACL; IPv4/IPv6 ACL; National Based ACL; FQDN
DNS ProxyDNSSEC, DoH, DoT, and DNS Override
FilteringWeb Group Filtering; URL Categories and URLs Filtering; Web Security
ARP InspectionSending GARP Packets; ARP Scanning; IP-MAC Binding; ARP Detection
Attack DefenseTCP/UDP/ICMP Flood Defense; Block TCP Scan (Stealth FIN/Xmas/Null); Block Ping from WAN
Hardware Features
Standards and ProtocolsIEEE 802.3, IEEE802.3u, IEEE802.3ab, IEEE802.3z, IEEE 802.3x, IEEE 802.1q, TCP/IP, DHCP, ICMP, NAT, PPPoE, NTP, HTTP, HTTPS, DNS, IPSec, PPTP, L2TP, OpenVPN, WireGuard VPN, GRE VPN, SNMP, 802.11a/b/g/n/ac/ax, LLDP
Interface1× Gigabit SFP WAN/LAN Port; 1× Gigabit WAN Port; 4× Gigabit WAN/LAN Ports
Network Media10BASE-T: UTP category 3, 4, 5 cable (Max 100 m) EIA/TIA-568 100Ω STP (Max 100 m); 100BASE-TX: UTP category 5, 5e cable (Max 100 m) EIA/TIA-568 100Ω STP (Max 100 m); 1000BASE-T: UTP category 5, 5e, 6 cable (Max 100 m)
ButtonReset Button
Power Supply53.5VDC / 1.31A Power Adapter
Wi-Fi Frequency & Signal Rate2.4 GHz: 574 Mbps; 5 GHz: 2402 Mbps (HE160)
Flash256 MB NAND
DRAM512 MB DDR4
LEDSYS, WLAN, SFP, LTE1, LTE2, PoE Max, LTE Signal, WAN (1000M Link/Act, 100/10M Link/Act), WAN/LAN (1000M Link/Act, 100/10M Link/Act, PoE)
PoE Ports (RJ45)4× ports PoE+ output, 45 W PoE Budget
Dimensions ( W x D x H )8.9 × 5.2 × 1.4 in (226 × 131 × 35 mm) (Antenna dimensions are not included)
AntennaWi-Fi: 3× 5GHz 5.5dBi & 2.4GHz 4.5dBi dual-band detachable antennas; LTE: 2× 4.0dBi omnidirectional detachable antennas
MountingDesktop/Wall-Mounting/Rackmount (rackmount kit not provided)
Max. Power ConsumptionEU: 64W with PoE Max; 18W without PoE; US: 65W with PoE Max; 19W without PoE
Performance
Concurrent Session150,000
New Sessions /Second4,500
NAT (Static IP)Upload: 947.1Mbps; Download: 940.1Mbps
NAT(DHCP)Upload: 949.2Mbps; Download:941.1Mbps
NAT(PPPoE)Upload: 942.6Mbps; Download:941.1Mbps
NAT (L2TP)Upload: 875.4Mbps; Download: 892.0Mbps
NAT (PPTP)Upload: 881.2 Mbps; Download: 895.8 Mbps
66 Byte Packet Forwarding Rate1,453,489 pps / 1,453,488 pps
1,518 Byte Packet forwarding rate81,274 pps / 91,275 pps
IPsec VPN ThroughputESP-SHA1-AES256: 652.2Mbps; ESP-SHA256-AES256: 654.4Mbps; ESP-SHA384-AES256: 646.5Mbps; ESP-SHA512-AES256: 670.5 Mbps
GREUnencrypted: 951 Mbps; Encrypted: 615 Mbps
WireGuard VPN335.1 Mbps
OpenVPN101.8 Mbps
L2TP VPN ThroughputUnencrypted: 990.0 Mbps; Encrypted: 502.5 Mbps
PPTP VPN ThroughputUnencrypted: 1057.5 Mbps; Encrypted: 177.4 Mbps
DPI ThroughputTCP: 933 Mbps; UDP: 927 Mbps
SSL VPN Throughput114.6 Mbps
Wireless Features
Advanced FeaturesSeamless Roaming; Mesh (with EAP that supports Mesh); OFDMA; Beamforming; MU-MIMO; Rate Limit: Based on SSID/Client; Airtime Fairness; Wireless Encryption: WPA/WPA2/WPA3 Personal, WPA/WPA2/WPA3 Enterprise; Multiple SSIDs: 16 in total (8 per radio); Load Balance; Airtime Fairness; Band Steering; RADIUS Accounting; MAC Authentication; Reboot Schedule; Wireless Schedule; Enable/Disable Wireless Radio; Enable/Disable SSID Broadcast; Guest Network; Automatic Channel Selection Algorithm; Transmit Power Control: Adjust transmit Power on dBm
Basic Functions
LAN DNS√
WAN Connection TypeStatic IP; Dynamic IP; PPPoE (supports MRU Configuration); PPTP; L2TP
MAC CloneModify WAN Address
DHCPDHCP Server; DHCPv6 PD Server (only in Standalone Mode); DHCP Options Customisation; DHCP Address Reservation; Multi-IP Interfaces; Multi-Net DHCP; WAN DHCP 60
Stateful ACL√
Quality of Service√
Bridge VLAN√
SMSReceive / Send SMS
mDNS Repeater√
IPv6StaticIP / SLAAC / DHCPv6 / PPPoE / 6to4Tunnel / PassThrough / Non-Address mode
VLAN802.1Q VLAN
IPTVIGMP v2/v3 Proxy, Custom Mode, Bridge Mode
Advanced Features
Advanced RoutingStatic Routing; Policy Routing; RIP; OSPF
Bandwidth ControlIP-Based Bandwidth Control
Load BalanceIntelligent Load Balance; Application Optimised Routing; Link Backup(Timing, Failover); Online Detection
NATOne-to-One NAT; Multi-Net NAT; Port Forwarding; Port Triggering; NAT-DMZ; FTP/H.323/SIP/IPSec/PPTP ALG; UPnP; Disable NAT
Session LimitIP-Based Session Limit
Vpn
GRE√ (Only in Standalone Mode)
SD-WAN√ (Only in Controller Mode)
SSL VPN50 Tunnels
IPsec VPN100 IPSec VPN Tunnels; LAN-to-LAN, Client-to-LAN; Main, Aggressive Negotiation Mode; DES, 3DES, AES128, AES192, AES256 Encryption Algorithm; IPsec Failover; IKE v1/v2; MD5, SHA1, SHA2-384 and SHA2-512 Authentication Algorithm; NAT Traversal (NAT-T); Dead Peer Detection (DPD); Perfect Forward Secrecy (PFS)
PPTP VPNPPTP VPN Server; PPTP VPN Client (10); 50 Tunnels; PPTP with MPPE Encryption
L2TP VPNL2TP VPN Server; L2TP VPN Client (10); 50 Tunnels; L2TP over IPSec
OpenVPNOpenVPN Server; OpenVPN Client (5); 55 OpenVPN Tunnels; "Certificate + Account" Mode; Full Mode
WireGuard VPN√
Authentication
Web AuthenticationNo Authentication; Simple Password; Hotspot (Local User / Voucher / SMS / Radius ); External Radius Server; External Portal Server; LDAP
Management Features
Omada AppYes.
Centralised ManagementOmada Central (Cloud-Based); Omada Hardware Controller; Omada Software Controller
Cloud AccessYes.
ServiceDynamic DNS (Dyndns, No-IP, Peanuthull, Comexe, DDNS Customisation)
MaintenanceWeb Management Interface; Remote Management; Export & Import Configuration; SNMP v1/v2c/v3; Diagnostics (Ping & Traceroute); NTP Synchronize; Port Mirroring; CLI (only in Standalone Mode); Syslog Support
Zero-Touch ProvisioningYes. Require the use of an Omada Controller.
Management FeaturesAutomatic Device Discovery; Intelligent Network Monitoring; Abnormal Event Warnings; Unified Configuration; Reboot Schedule; Captive Portal Configuration
Others
Network Services Enabled by DefaultWeb Server Manage and configure device through web (HTTP/HTTPS); Port: 80/443 Protocol: TCP _____________________________________________________ TDP Server Device discovery; Port: 20003 Protocol: UDP _____________________________________________________ DHCP Server Handle DHCP packets; Port: 67 Protocol: UDP _____________________________________________________ DNS Handle DNS packets; Port: 53 Protocol: TCP/UDP
CertificationCE, FCC
System RequirementsMicrosoft Windows 98SE, NT, 2000, XP, Vista or Windows 7/8/8.1/10/11; MAC OS, NetWare, UNIX or Linux
EnvironmentOperating Temperature: 0 °C to 40 °C (32 °F to 104 °F); Storage Temperature: -40 °C to 70 °C (-40 °F to 158 °F); Operating Humidity: 10% to 90% non-condensing; Storage Humidity: 5% to 90% non-condensing

Source: TP-Link's published specifications for this model (TP-Link Australia product page and datasheet). Some features run only in Standalone Mode or only under an Omada Controller; throughput figures are TP-Link's lab results. TP-Link may change specifications without notice.

What's in the box

  • ER706WP-4G
  • Power Cord
  • Rubber Feet
  • Quick Installation Guide

Source: TP-Link's published package contents.

Who the ER706WP-4G is for

Small business all-in-one

  • 4G, Wi-Fi 6 and PoE+ in one device
  • Four PoE+ ports for APs or cameras
  • Desktop, wall or rack mounting

Business continuity

  • Dual SIM failover
  • 4G plus wired WAN load balancing
  • Online detection and link backup

Managed multi-site networks

  • Omada Central cloud management
  • Site-to-site IPsec and WireGuard VPN
  • SD-WAN in Controller Mode

ER706WP-4G compared

The ER706WP-4G and ER706W share the same AX3000 Wi-Fi 6 radios and six-port Gigabit layout with an SFP port. The ER706WP-4G adds built-in dual-SIM 4G+ Cat6 and four PoE+ output ports, while the ER706W uses a USB 3.0 dongle for mobile backup and has no PoE output.

SpecificationER706WP-4GER706W
Wi-FiAX3000 Wi-Fi 6 (574 + 2402 Mbps)AX3000 Wi-Fi 6 (574 + 2402 Mbps)
Built-in 4G4G+ Cat6, 2 x Nano SIM, 300/50 MbpsNo (USB 3.0 for a 4G/3G dongle)
Wired ports1 x SFP WAN/LAN, 1 x WAN, 4 x WAN/LAN (Gigabit)1 x SFP WAN/LAN, 1 x WAN, 4 x LAN/WAN (Gigabit)
PoE output4 x PoE+, 45 W budgetNone
Power53.5 V DC / 1.31 A adapter12 V DC / 2 A adapter
New sessions per second4,5005,100
IPsec VPN (SHA256-AES256)654.4 Mbps642.8 Mbps
MountingDesktop / wall / rackmount (kit not provided)Desktop / wall

Source: TP-Link Australia product pages for each model.

Buy the ER706WP-4G from ARC IP Networks

ARC IP Networks supplies TP-Link Omada products from Australian stock at competitive prices, with the full manufacturer's warranty, Australia-wide delivery and trade pricing for installers and MSPs.

  • New TP-Link Omada product from Australian stock.
  • Manufacturer warranty: the full TP-Link manufacturer's warranty for this model.
  • Australia-wide delivery to every state and territory.
  • Trade and project pricing: call 1300 100 440 or email info@arcip.com.au.

Frequently asked questions

Straight answers about the ER706WP-4G from the ARC IP Networks team.

Last reviewed October 2026.

4G+ Cat6 with up to 300 Mbps downlink and 50 Mbps uplink. Real-world speed depends on your carrier and signal.

Yes. It has two Nano SIM slots, which TP-Link says ensure business continuity through automatic failover and backup WAN connections.

The EU/AU band list is 4G LTE-FDD B1/B3/B5/B7/B8/B20/B28/B32, LTE-TDD B38/B40/B41 and 3G B1/B3/B5/B8, with carrier aggregation.

Four PoE+ output ports share a 45 W PoE budget.

One Gigabit SFP WAN/LAN port, one Gigabit WAN port and four Gigabit WAN/LAN ports.

Both have AX3000 Wi-Fi 6 and the same six-port Gigabit layout. The ER706WP-4G adds dual-SIM 4G+ Cat6 and four PoE+ ports; the ER706W instead has a USB 3.0 port for a 4G/3G dongle and no PoE output.

IPsec (100 tunnels), SSL VPN (50), OpenVPN (55), L2TP (50), PPTP (50), WireGuard and GRE in Standalone Mode, plus SD-WAN in Controller Mode.

Yes, through Omada Central (cloud-based), an Omada hardware controller or the Omada Software Controller, as well as the Omada app.

It supports desktop, wall and rack mounting, but the rackmount kit is not provided.

The ER706WP-4G, a power cord, rubber feet and a quick installation guide.

Need more than one ER706WP-4G for small business sites that need 4G, Wi-Fi and PoE?

Ask ARC IP Networks for volume and project pricing on TP-Link Omada products.

Get a quoteCall 1300 100 440

TP-Link Omada in Australia. Browse the TP-Link Omada range: gateways, PoE switches, ceiling and outdoor access points and hardware controllers, all from ARC IP Networks.

Shop the range

Brand TP-Link
WiFi Standard • 2.4 GHz: 574 Mbps• 5 GHz: 2402 Mbps (HE160)

Accurate Shipping Costs

Our online shipping calculator is designed to provide a final, accurate shipping cost based on the items in your cart and your delivery postcode. Shipping costs are calculated at checkout based on your order and delivery postcode. The final cost is calculated based on several factors which are automatically accounted for by our system, including:

  • The stock location of the item(s) across our warehouses.
  • Orders with multiple items that may require special packaging.
  • The weight and dimensions of the order (including heavy or oversized items).
  • The delivery courier servicing your specific region.

Delivery Times

 

Standard Processing


Most orders placed by 2pm AEDT are dispatched for next working day delivery. Larger orders may require 1-2 additional business days for processing. If timing is critical, please contact us to discuss expedited options (additional charges may apply).


Delivery Timeframes


Region

Processing Time

Express Delivery

Standard Delivery

VIC, NSW, SA, QLD Metro, TAS

1-2 business days

1-2 business days

2-4 business days

NT, WA, QLD Rural

1-2 business days

1-2 business days

3-5 business days

New Zealand

1-2 business days

2-3 business days

4-10 business days

Please note: Processing times may extend during peak periods such as Christmas and end of financial year.

Free Warehouse Pickup


Save on shipping costs with free pickup from our ARC IP Networks Blackburn warehouse. Simply place your order online or by phone, and collect during business hours (Monday to Friday). Please allow time for picking and packing. For urgent orders, call 1300 100 440 to confirm your order is ready.

ARC IP Networks Pickup Address: 6 George Street, Blackburn, VIC 3130


Insurance & Tracking


All ARC IP Networks shipments are fully insured and trackable. Once dispatched, you'll receive an email with your tracking number and courier website details. If your item is confirmed lost or damaged by our courier, we'll arrange a replacement in consultation with you.


International Shipping


ARC IP Networks ships to New Zealand. Please note:


  • Import duties and taxes vary by country
  • Buyers are responsible for all customs charges
  • Contact your local customs authority before ordering
  • We'll provide required documentation for smooth customs clearance
  • Buyers cover all shipping costs for returns due to refused duties/taxes


Delivery Requirements

Signature Required


All deliveries must be signed for. If you won't be home, contact our Sales Support team to arrange Authority to Leave. Important: Authority to Leave voids shipping insurance if parcels are lost or stolen.


Delivery Restrictions


We do not deliver to PO Boxes or Parcel Lockers as our couriers cannot access them. Orders sent to these addresses will be returned, incurring redelivery fees.


Shipping Issue Resolution

ARC IP Networks works closely with our shipping partners to resolve any delivery issues quickly and fairly:


  1. Confirmation: We verify expected delivery dates with our shipping partners
  2. Investigation: Issues outside normal timeframes trigger formal investigations
  3. Communication: We keep you updated throughout the resolution process
  4. Resolution: Confirmed lost items are replaced or refunded after investigation completion


Please note: Refunds for lost, missing, or delayed orders cannot be processed until shipping partner investigations are complete. This does not affect your rights under the Australian Consumer Law, and refunds or replacements will be provided where required once loss or damage is confirmed.

Warranty & Faulty ProductsDead on Arrival (DOA)Change of Mind & Non-Faulty ReturnsRefunds & Processing TimeframesRestocking FeesNon-Warranty RepairsReturn Methods

Warranty & Faulty Products

ARC IP Networks complies with the Australian Consumer Law (ACL).

If a product is faulty, damaged, not of acceptable quality, or does not perform as advertised, you are entitled to a repair, replacement, or refund in accordance with ACL.

Manufacturer Warranty Returns

For faults developing after 14 days within the warranty period:

  • Contact ARC IP Networks first at info@arcip.com.au or 1300 100 440
  • We will assess the issue and coordinate with manufacturers, authorised service centres, or distributors on your behalf
  • Where required, a manufacturer RMA may be arranged
  • ARC IP Networks manages the return process and next steps

Dead on Arrival (DOA)

Products that arrive faulty or damaged must be reported within 14 days of delivery.

ARC IP Networks will arrange assessment, replacement, or refund as appropriate.

Change of Mind & Non-Faulty Returns

Change-of-mind returns must be requested within 14 days of delivery. For change-of-mind returns, the product must be unused, unopened, in its original packaging, and returned with all accessories and documentation. These conditions apply only to change-of-mind returns and do not limit or exclude your rights under the Australian Consumer Law. Some products are not eligible for change-of-mind returns, including:

  • Ex-demo products
  • Clearance or markdown items
  • Special-order items
  • Products clearly marked “No Change-of-Mind Returns”

Important

This does not affect your rights under Australian Consumer Law.

If a product is faulty, not of acceptable quality, or does not meet advertised specifications, it remains eligible for return regardless of category.

Refunds & Processing Timeframes

  • Approved refunds are processed within 7 business days of receiving returned goods
  • Refunds are issued to the original payment method, unless otherwise agreed
  • Replacement or repair may be offered where appropriate
  • Store credit may be offered only with customer consent

Handling fees and non-returnable service charges may not be refundable where permitted by law.


Restocking Fees

For approved change-of-mind or non-faulty returns, a 15% restocking fee applies.

  • Any applicable restocking fee will be clearly communicated prior to return approval
  • The fee will be deducted from the refund amount
  • Restocking fees do not apply to returns made under the Australian Consumer Law, including faulty, damaged, or misrepresented goods.

Return Shipping Costs

  • Change-of-mind returns: The customer is responsible for return shipping costs.
  • Faulty or defective products: ARC IP Networks covers return shipping under Australian Consumer Law.

Non-Warranty Repairs

For issues not covered by warranty:

  • ARC IP Networks will provide a quote before proceeding
  • Customers are responsible for all shipping and service costs
  • No repairs are undertaken without customer approval

Return Methods

Returns may be made:

  • In-store at ARC IP Networks – 6 George Street, Blackburn VIC 3130
  • Or by shipment as instructed by our support team

Proof of purchase is required for all returns.

Enquire About this Product


Any questions about this product? Fill out the form below, and we'll get back to you soon!

Submit