ARC IP Networks: Your Authorized Ubiquiti Reseller in Australia

Thinking about buying Ubiquiti UniFi gear and not sure whether a seller is genuine? It's a fair question — Ubiquiti has no official Australian store, which means the market is full of grey imports, and Ubiquiti's own policy is clear: warranty is only honoured on products bought from an authorised distributor or reseller. Buy from an unauthorised source and you risk counterfeit, used, or region-mismatched hardware with no manufacturer backing at all.

ARC IP Networks is an authorised Ubiquiti reseller in Australia — every product we sell is genuine Australian stock, sourced through official distribution channels, covered by full manufacturer warranty, and priced competitively against the rest of the Australian market. This page explains exactly what that means, and what else we do beyond just selling hardware.

We're a family-owned Australian business based in Blackburn, Victoria — when you call or visit, you're dealing with the same local team every time, not an overseas call centre.

Why "authorised reseller" actually matters

Because Ubiquiti doesn't sell direct in Australia, a lot of stock in this market comes in through grey import channels — sellers who buy overseas and re-sell locally, outside Ubiquiti's official distribution network. Buying grey import carries real risks:

• No warranty at all. Ubiquiti's warranty policy only applies to purchases made through an authorised distributor or reseller. Buy grey import and if something fails, there is no manufacturer warranty to fall back on — you're relying entirely on the seller's goodwill.
• Counterfeit or used stock sold as new. Grey market products may not be genuine, may be returned or refurbished units, or may be defective.
• Region and compliance mismatch. Hardware built for another country's market may run the wrong regulatory firmware region, use an incompatible power plug/voltage, or not carry the correct Australian RCM compliance marking for radio equipment.
• No local support or RMA. If something goes wrong, you're often dealing with an overseas seller — slow response times, costly return shipping, or no support at all.

ARC IP Networks holds genuine authorised reseller status for Ubiquiti in Australia. Every unit we sell is sourced through official master distribution, arrives as genuine new stock (not returned, refurbished, or grey market), correctly configured for the Australian market, and is backed by Ubiquiti's full manufacturer warranty — honoured locally, without you needing to ship anything overseas.

Competitive pricing, genuine manufacturer warranty

Being authorised doesn't mean paying a premium. We price our Ubiquiti range competitively against the rest of the Australian market — you get the security of genuine, authorised stock without the grey-import discount being the only reason to look elsewhere. Every product carries full manufacturer warranty, backed by our local Melbourne team, so if something does go wrong, you're dealing with us directly rather than navigating an overseas RMA process.

UI Care — extended replacement warranty

For eligible UniFi devices, we also offer UI Care — Ubiquiti's official extended replacement protection plan, covering your device beyond the standard manufacturer warranty period with expedited replacement. We'll be covering exactly what's included and which devices qualify in an upcoming post — for now, get in touch with our team to check eligibility and pricing for your device.

Full project delivery, for every industry — via ARC DATA

ARC IP Networks supplies the hardware — but for full network projects, we go further. Design, deployment, supply and after-sales support for larger Ubiquiti and multi-vendor projects are delivered through our project division, ARC DATA, which handles everything from initial network design through to installation and ongoing support. We work across every industry, including:

• Hospitality — hotels, motels and caravan parks
• Multi-dwelling & residential developments — apartments and multi-unit sites
• Aged care & retirement living
• Construction & building sites
• Agriculture & rural properties
• Retail & warehousing
• Education — schools and campuses
• Healthcare & medical facilities
• Government & public sector
• Corporate offices & professional services

No project is too small or too large — whether it's a single-site UniFi rollout or a multi-building network design, our team scopes, designs and delivers it end to end.

Multi-vendor integration

We don't just install Ubiquiti in isolation. Our team integrates UniFi networks with other vendors and systems — third-party access control, existing camera systems, ISP and telephony equipment, and other networking brands already on site. If you need Ubiquiti to work alongside equipment you already have, or a mixed-vendor design, that's exactly the kind of project our ARC DATA team handles.

Frequently asked questions